Hotel Jacobsen respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, contacting us or using our services.
1. Information We Collect
We may collect information such as your name, telephone number, email address, identification details where required for accommodation, booking information, payment details and other information necessary to provide our services.
When you use our website, we may also collect basic technical information such as your IP address, browser type, device information and pages visited to help us improve website performance and security.
2. How We Use Your Information
We may use your information to:
• Process and manage room reservations.
• Confirm bookings and communicate with you about your stay.
• Provide accommodation and other hotel services.
• Process payments and refunds.
• Respond to enquiries, requests and customer support matters.
• Improve our services, website and guest experience.
• Maintain hotel security and prevent fraud or misuse.
• Meet applicable legal and regulatory requirements.
3. Payment Information
Where payments are made online, payment information may be processed by the relevant payment service provider. Hotel Jacobsen does not intend to store complete card details or payment credentials unless necessary and lawfully permitted.
4. Sharing of Information
We do not sell or rent guests' personal information. We may share necessary information with trusted service providers, payment processors, technology providers, government authorities or other parties where required to provide our services, protect our guests and business, or comply with applicable laws.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and enhance your browsing experience. You may adjust your browser settings to manage or disable cookies, although some website features may not function properly.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes and meeting legal or regulatory obligations.
8. Your Privacy Rights
Subject to applicable Ugandan law, you may have rights to request access to, correction of, or information about the personal data we hold about you. You may also raise concerns regarding how your personal information is handled.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Hotel Jacobsen is not responsible for the privacy practices, content or security of external websites. We encourage users to review their respective privacy policies.
10. Children's Privacy
Our website and services are not specifically directed at children. We do not knowingly collect personal information from children except where necessary and lawful in connection with hotel services and accompanied bookings.
11. Changes to This Policy
Hotel Jacobsen may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements. Any updated policy will be published on our website.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Hotel Jacobsen
Kakoge C, Lira City, Uganda
Email: info@hoteljacobsen.com
Website: www.hoteljacobsen.com
Website: www.hoteljacobsen.co.ug